Refund and Returns Policy

We are committed to delivering high-quality hair products and an exceptional customer experience. Due to the nature of our products, we do not offer refunds or returns on any hair items, unless there is a verified manufacturing defect.

Please read below for full details on our policy regarding exchanges and return eligibility.

Refunds

We do not issue refunds under any circumstances, except in cases where a manufacturing issue is clearly identified and verified.

To request a refund due to a manufacturing defect:

You must notify us within 30 days of purchase
The hair must be unused, in its original packaging, and accompanied by proof of purchase
You must provide photo or video evidence showing the defect for review

Once the return is received and inspected, we’ll notify you by email whether your refund request has been approved or denied.

Exchanges

We offer exchanges only on specific hair types, and only if the item is:

Unworn and unused
Returned in the original packaging
Requested within 30 days of purchase

Eligible for exchange:

Hair bundles ,Micro Loops and Ponytails ONLY

Not eligible for exchange:

All other hair products
Items showing signs of wear or use
Items without original packaging or proof of purchase

Return Instructions (For Manufacturing Issues or Approved Exchanges)

To begin a return for a verified manufacturing issue or approved exchange, please contact us at:
📧 Truefaithhb@gmail.com

Once approved, send your item to:
📦 Truefaithhair 109 Tylney Rd, Br1 2RS

Customers are responsible for return shipping costs. We recommend using a trackable service as we cannot guarantee receipt of your return.

Need Help?

If you have any questions about our refund or exchange policy, contact us at:
📩 Truefaithhb@gmail.com